Google Translate

digital tool library

Creating a User-Friendly Digital Experience
Verizon

Attract New Customers, Digital Presence

We’ve all had a disappointing online experience. Whether it’s a website that’s difficult to navigate or a webpage with links that don’t work, such encounters can be deeply frustrating to users, who will often abandon a challenging website and look elsewhere. In this course, we will explore how creating a positive user experience, or UX,…

Read More
Making Your Business More Accessible
Verizon

Attract New Customers, Diversity Equity and Inclusion

A business that prioritizes inclusivity sends a powerful, welcoming message that can reach new audiences and inspire loyalty. Since 1 in 4 Americans has a disability, being inclusive involves improving accessibility to ensure that your business can accommodate people with disabilities. Not only does it make sense to consider this significant portion of the population…

Read More
The Beginner’s Guide to Creating Your First Website
Verizon

Attract New Customers, Digital Presence

Creating your website is one of the most empowering things you can do as a business owner. It will serve as your communication hub, marketing center, sales tool, learning platform, growth strategy builder, and so much more. So, where do you start? In this course, we will look at website-building basics and discuss the ins…

Read More
Channeling Customer Reviews to Increase Sales
Verizon

Attract New Customers, Digital Presence, Manage Growth

Studies show that over 90% of customers read online reviews before buying a product or service. And reviews written by customers carry significant weight with audiences. Whether your business is brick and mortar, online, or a mix of both, this course will provide key information on how to source customer reviews online and manage feedback,…

Read More
How Online Communities Create Repeat Customers
Verizon

Attract New Customers, Digital Presence

Having an online presence is highly beneficial to any business owner. It enables you to increase influence with a target audience and build customer relationships. But maintaining that social presence and keeping your audience engaged takes work. An online community is a sustainable way to establish and maintain an online presence. In this intermediate course,…

Read More
Level up Your Goal Setting with Objectives and Key Results
Verizon

Manage Growth, Operations

As a small business owner, it’s important to dream big and set ambitious goals for yourself. But how do you go about actually achieving these goals? The answer lies in creating objectives and key results, or OKRs. In this course, you will learn how to write strong, realistic objectives and measurable key results that will…

Read More